Terms, delivery and returns

This page explains, briefly and without legal jargon, how buying a piece from Martello works: how you order, how you pay, how it reaches you and what happens if it turns out not to be what you expected. If anything is unclear, call us — we answer the phone.

Who we are

Martello sells vintage furniture and decorative objects — one-off pieces — from the showroom at Str. Mitropolit Gurie Grosu 75, Nimoreni, Ialoveni, MD-6821, about 15 minutes from Chisinau. Open daily, 08:00 – 20:00. You are welcome to come and see a piece with your own eyes before buying; if you are elsewhere, call +373 60 632 462 and we will answer any question about a specific piece.

What you are actually buying: a one-off, second-hand piece

Every piece on this site is the only one. It is not new factory furniture: it has an age and its own marks, and the patina, small scratches or joints that have worked over time are part of the object, not faults. The photographs show the exact piece you will receive, not a showroom sample. If a piece has a fault that matters, we write it in the description. Once sold, a piece leaves the collection for good.

How to order

You can add a piece to the basket and send the request from the site, or simply call or write on WhatsApp. An order placed on the site is not a concluded sale — it is a request. We contact you, on WhatsApp or by phone, to confirm the piece is available, the final price and how delivery will work. Until that confirmation you are not committed to anything. We use your phone number only to confirm the order and give it to no one.

Prices and payment

Prices are shown in euro, on each piece. There are no online payments on this site and we never ask for your card details — if someone asks for them in our name, it is not us. Payment is made on delivery or as agreed by phone.

Delivery

Delivery within Chisinau is free. For the rest of Moldova and for Romania the cost is set when the order is confirmed, depending on distance, the size of the piece and access at the address — you learn it before you decide, not at the door. We deliver across Moldova and to Romania; Romania takes longer, because the route includes a border crossing.

How we prepare a piece for the road

Corners and edges get dedicated protection, lacquered or veneered surfaces are wrapped in thick moving blankets, and doors, drawers and glass panes are secured separately so they cannot open in transit. In the vehicle the piece is anchored so it cannot slide. Before delivery it is worth measuring the width of your doors and stairs and checking that the lift works — especially for tall vitrines, sideboards or complete sets.

Checking on delivery — the moment that matters

When the piece arrives, unwrap it and check it there and then, in front of the person who brought it. Look at whether it matches the photographs, whether its faults are the ones described and no others, whether it was damaged on the way. If something is wrong, you refuse the piece on the spot and pay nothing. This is the moment you decide — which is why we ask you not to treat it as a formality.

Returns

Once you have checked the piece, accepted it and paid, the sale is final. The reason is simple: every piece is one of a kind and leaves the collection permanently when sold, and an old object that has travelled twice cannot go back into stock in the same condition. That is exactly why we insist on the check at delivery, while you can still say no.

If something is wrong anyway

If something turns up that could not have been seen at delivery, call +373 60 632 462 and we will find a solution together. We are a small shop and we choose our pieces one at a time — an unhappy customer does us no good.

Contact

Phone and WhatsApp: +373 60 632 462. Showroom: Str. Mitropolit Gurie Grosu 75, Nimoreni, Ialoveni, MD-6821, open daily 08:00 – 20:00.

Last updated: July 2026.